SHAAIT Helpdesk is Live
Dear Active Customers
Effective from 1-1-2017, Answering All Support Questions, Web Software Development Works, Web Content Editing, and Hardware & Software Configurations will take place exclusively in the Support Helpdesk Portal. We have grown substantially in the past few months as we currently service International clients from The Americas, Europe, and Asia who have different office hours of operations, We are here to please and to accommodate.
Using email for technical support is counter productive, as some emails may get routed to the wrong inbox, or the wrong person (has happened with us in the past) and that prevents us from effectively attending to our customers pressing issues. We have a small but proficient support team (in 2 different countries) manning the support desk around the clock in order to answer your support tickets and escalate them and route them to the right administrator or developer as necessary, we have a time reference that shows you how soon your tickets will be answered (Average First Response Time is 44 Minutes).
This way you'll have a reference point where all your tickets are in one place and your entire team can contribute as necessary while all actions taken are being documented for your satisfaction.
We thank you for your support being our patron. We look forward to be of service to your business for many years to come.